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International call centers prices | KRP Tech Solutions call center

Updated: Oct 31, 2023

International Call Center Prices: What to Expect

When choosing an international call center to outsource your work, one of the most important factors to consider is pricing. Call center prices can vary depending on a number of factors, including:

  • Skill level: Call centers with more experienced agents will typically charge higher rates than those with less experienced agents.

  • Type of work: More complex tasks, such as outbound sales, will typically cost more than less complex tasks, such as inbound customer support.

  • Location: Call centers in developed countries, such as the US and Canada, will typically charge higher rates than call centers in developing countries, such as India and the Philippines.

  • Duration of the application: Call centers may offer discounts for long-term contracts.

International call centers prices KRP Tech Solutions

Here is a general overview of international call center pricing:

Inbound services:

  • Shared: Shared services are ideal for businesses with variable call volumes. In shared services, a pool of agents handles calls for multiple clients. Clients pay on a per-minute basis, with rates ranging from $0.35-$0.45/minute for low-cost international agencies to $0.75-$0.90/minute in the US/Canada.

  • Dedicated: Dedicated services are ideal for businesses with complex needs or high call volumes. In dedicated services, a team of agents is dedicated exclusively to one client. Clients pay on an hourly basis, with rates ranging from $8-$15/hour internationally to $22-$28/hour in the US/Canada.

  • Monthly: Monthly pricing is similar to hourly pricing, but it is typically offered by international call centers with lower rates.

  • Per call: Per call pricing is ideal for businesses with low call volumes. Clients pay a fixed amount per call, typically ranging from $1-$0.50/minute or seconds.

Outbound services:

  • Hourly: Hourly pricing is typically used for outbound sales, lead generation, and support. Rates vary depending on the location of the call center company. In developed countries, outbound services rates range from $30-$50/hour. In India, rates range from $6-$10/hour. In the Philippines, rates range from $10-$15/hour. In Eastern Europe or Latin America, rates range from $22-$28/hour. In the US or Canada, rates range from $22-$28/hour.

  • Commission: Full commission is typically used for lead generation and sales applications. The call center earns a commission on each lead generated or sale made. The amount of commission paid varies, but it is typically 10-20% higher than the normal hourly rate.

  • Hourly + commission: This payment structure is typically used for sales applications. The call center earns a base hourly rate plus a commission on each sale made. This payment structure incentivizes the call center to generate as many sales as possible.

Location:

The cost of outsourcing varies depending on the location of the call center. Call centers in developed countries, such as the US and Canada, will typically charge higher rates than call centers in developing countries, such as India and the Philippines.

Conclusion

When choosing an international call center, it is important to compare prices from different providers. It is also important to consider the factors that can affect pricing, such as skill level, type of work, location, and duration of the application. International call centers prices KRP Tech Solutions .

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